Customer Satisfaction

El Crea Designs, we believe that sustainable success can only be achieved through high customer satisfaction and loyalty.

El Crea Designs is aware that its existence is owed to its customers.

We value our customers' desire to feel appreciated and give them the recognition they deserve.

Understanding the needs and expectations of our customers is our top priority.

We are always ready to listen to our customers and adopt a solution-oriented approach to problems.

Through honest and transparent communication, we make promises that we can keep.

Our commitment to quality extends beyond the sales process, ensuring excellence throughout all our customer interactions.

Security, Privacy, and Protection of Personal Data

At El Crea Designs, protecting the personal data of our customers is one of our top priorities. In this regard, we provide the following explanations under the scope of the Personal Data Protection Law No. 6698 (KVKK) of Turkey:

1. Legal Basis for Collecting Personal Data

Your personal data is processed in accordance with the Constitution of the Republic of Turkey, KVKK, the Turkish Penal Code, and relevant legislative provisions. Additionally, personal data of customers shopping through our website is processed within the framework of the Law on the Regulation of Electronic Commerce No. 6563.

2. Methods of Collecting Personal Data

Your personal data is processed through automatic or manual methods via channels such as call centers, websites, and social media platforms. This process is carried out in compliance with your consent and legislative provisions.

Our website uses cookies. Cookies are used to collect browsing information from visitors and to provide personalized content. Information regarding cookies will be shared via a pop-up screen when you first visit our website or download the mobile application.

3. Purposes of Using Personal Data

Your personal data is processed for the following purposes:

Verifying identity and recording contact information,

Performing sales and invoicing processes in compliance with legal requirements,

Evaluating customer complaints and suggestions to improve satisfaction,

Offering personalized advertisements and promotional campaigns,

Formulating and implementing commercial strategies.

4. Protection of Personal Data

The following principles are observed in the processing of personal data:

Compliance with the law and principles of good faith,

Accuracy and up-to-date processing,

Processing for specific, clear, and legitimate purposes,

Processing that is relevant, limited, and proportional to the purposes,

Retention for the necessary duration.

Personal data is stored securely and protected with technical and administrative measures.

5. Sharing Personal Data with Third Parties

Your personal data is not shared with third parties without your explicit consent. However, legal obligations may require sharing with public institutions or contractual business partners.

When sharing data with third parties, all necessary precautions are taken to prevent security breaches. However, El Crea Designs cannot be held liable for breaches arising from the independent data policies of third parties.

6. Your Rights Under KVKK

Under KVKK, you have the following rights regarding your personal data:

To inquire whether your personal data is processed,

To question the purpose of processing,

To request correction of inaccurate or incomplete data,

To request deletion of your personal data,

To request notification of corrections or deletions to third parties with whom data was shared.

You can submit your requests by filling out the form on El Crea Designs' website or by sending a written request to the address: Gazi Osman Paşa Mahallesi 2209. No:5/A, Gölbaşı/Ankara, Turkey.

7. Updates and Legislative Changes

Information regarding the processing of your personal data may be updated in accordance with legal regulations. Updates can be tracked on our website.

8. Accuracy and Currency of Data

As stipulated by Article 4 of KVKK, we request our customers to provide accurate and up-to-date information. In case of changes to your personal data, please contact us to update your records.